AI Customer Service Software That Works With Your Team
ServeGrace pairs autonomous AI with your human agents in one shared inbox — resolving tickets faster across email, live chat, SMS, and WhatsApp without losing the human touch your customers remember.
Built for modern support teams that refuse to choose between speed and empathy.
60%+
of routine tickets resolved automatically by Grace, your AI agent.
4 channels
Email, live chat, SMS, and WhatsApp unified in one shared inbox.
Minutes
to launch — import your knowledge base and go live the same day.
Why ServeGrace
Customer service software your whole team actually wants to use
Most help desks force a trade-off: bolt on a chatbot that frustrates customers, or drown your agents in repetitive tickets. ServeGrace is AI customer service software built on a different idea — that the best support happens when artificial intelligence and human judgment share the same workspace.
Grace handles the repetitive questions, drafts replies, routes conversations to the right person, and flags at-risk customers in real time. Your agents stay focused on the conversations that need a human — with AI coaching them as they type.
One platform. Every channel. AI on every conversation.
AI agent & automation
Grace answers routine questions instantly from your knowledge base, deflecting tickets 24/7 and escalating only when a human is needed.
AI-assisted replies
Every agent gets AI-drafted responses, tone coaching, and inline suggestions — so answers go out faster and sound on-brand.
Smart routing & assignment
Conversations are matched to the right agent by skill, workload, and CSAT history, with live handoff notes on every transfer.
Shared inbox & help desk
Email, chat, SMS, and WhatsApp land in one prioritized inbox with VIP fast-lanes, macros, and SLA tracking.
Proactive CSAT & sentiment
ServeGrace predicts at-risk conversations and surfaces coaching before a customer churns — not after.
Analytics & benchmarks
See deflection, response time, and CSAT at a glance, and benchmark your team against anonymized industry data.
Human + AI
AI and your agents, working the same inbox
ServeGrace keeps humans in the loop by design. AI does the heavy lifting; your team owns the relationship.
1. Grace responds first
Your AI agent resolves common questions instantly and gathers context on everything else.
2. Humans take the hard ones
Complex or sensitive conversations route to the right agent with a full AI summary and suggested reply.
3. AI coaches in real time
Live tone, clarity, and empathy scoring helps every agent get better with every message.
Built for the way your team works
AI Agents & Automation
Automate repetitive customer service with an AI agent that learns from your knowledge base. Explore automation →
Help Desk & Shared Inbox
A fast, affordable help desk and shared inbox built for small and growing teams. Explore help desk →
Live Chat & Conversational AI
Convert and support visitors with live chat backed by conversational AI. Explore live chat →
A modern alternative to legacy help desks
Teams switch to ServeGrace for AI-native support and flat, predictable pricing — without the per-seat tax. See how we compare: vs Zendesk, vs Intercom, vs Freshdesk, and vs Gorgias.
Simple, flat-seat pricing
Start free with up to 3 seats. Paid plans begin at $29/mo for 10 included seats — no per-agent surprises as you grow. View pricing →
Ready to give your team an AI teammate?
Launch ServeGrace today and resolve more conversations with less effort — free to start, no credit card required.