An AI Customer Service Agent That Makes Your Whole Team Faster
Explore the ServeGrace platform — an AI customer service agent, AI-assisted replies, smart routing, and a unified inbox that helps human agents resolve every conversation faster.
The AI agent
Meet Grace, your AI customer service agent
Grace works the front line 24/7 — answering routine questions from your knowledge base, collecting context, and escalating to a human the moment judgment is required. Every handoff includes a full AI summary so nothing is repeated back to the customer.
AI that assists every human agent
AI-drafted replies
Agents start from an on-brand draft instead of a blank box — then edit and send in seconds.
Live conversation coaching
Real-time tone, clarity, and empathy scoring helps agents improve with every message they send.
Inline reply suggestions
Suggested responses and canned answers appear as chips while agents type.
AI summaries
Long threads are condensed into a one-line summary so agents get context instantly.
Auto-tagging on close
Conversations are tagged automatically at resolution to keep reporting clean and effortless.
Knowledge gap detection
ServeGrace spots missing answers in your help center and suggests new articles to write.
Smart routing, SLAs, and a unified inbox
Skills-based assignment
Match each conversation to the right agent by skill, current workload, and CSAT history.
VIP fast-lane
High-value and at-risk customers jump to the front of the queue automatically.
Live handoff notes
Whisper context to the next agent on every transfer so customers never repeat themselves.
Macros & multi-step actions
Autom