Customer Support Software Pricing That Scales With You
Flat-seat pricing with no per-agent tax. Start free, upgrade when you are ready, and add the AI features your team needs as you grow.
Plans for teams of every size
Free
$0 /mo
For small teams getting started.
- Up to 3 seats
- 500 conversations/mo
- Shared inbox & email
- File attachments & malware scanning
Starter
$29 /mo
Flat 10 seats — no per-agent fees.
- 10 seats included
- 5,000 conversations/mo
- AI reply suggestions
- CSAT surveys & SLAs
- Standard analytics
Growth
$79 /mo
AI superpowers for scaling teams.
- 10 seats, +$15/seat after
- 25,000 conversations/mo
- AI coaching & quality scoring
- Proactive engagement
- API access & audit logs
Enterprise
Custom
For high-volume & regulated teams.
- Unlimited seats & volume
- White label & custom roles
- Reseller dashboard
- Priority support
SMS & WhatsApp ($0.05/msg + $6/number/mo) and multilingual translation are available as add-ons on every plan.
Compare what is included
| Feature | Free | Starter | Growth | Enterprise |
|---|---|---|---|---|
| Seats included | 3 | 10 | 10 (+$15/seat) | Unlimited |
| Monthly conversations | 500 | 5,000 | 25,000 | Unlimited |
| AI agent (Grace) | — | ✓ | ✓ | ✓ |
| AI coaching & quality scoring | — | — | ✓ | ✓ |
| Proactive engagement | — | — | ✓ | ✓ |
| API access & audit logs | — | — | ✓ | ✓ |
| White label & custom roles | — | — | — | ✓ |
Pricing questions, answered
Do you charge per agent?
No. Free and Starter include a flat block of seats. Growth includes 10 seats and only adds $15/seat beyond that — far below typical per-seat help desk pricing.
Is there a free trial?
You can start on the Free plan with up to 3 seats and no credit card, then upgrade whenever you are ready.
How does ServeGrace compare to other tools?
See how we stack up as an alternative to Zendesk, Intercom, Freshdesk, and Gorgias.
Start free today
No credit card, no per-seat surprises. Bring your team and let Grace start resolving tickets.