An AI Customer Service Agent That Makes Your Whole Team Faster
Explore the ServeGrace platform — an AI customer service agent, AI-assisted replies, smart routing, and a unified inbox that helps human agents resolve every conversation faster.
The AI agent
Meet Grace, your AI customer service agent
Grace works the front line 24/7 — answering routine questions from your knowledge base, collecting context, and escalating to a human the moment judgment is required. Every handoff includes a full AI summary so nothing is repeated back to the customer.
AI that assists every human agent
AI-drafted replies
Agents start from an on-brand draft instead of a blank box — then edit and send in seconds.
Live conversation coaching
Real-time tone, clarity, and empathy scoring helps agents improve with every message they send.
Inline reply suggestions
Suggested responses and canned answers appear as chips while agents type.
AI summaries
Long threads are condensed into a one-line summary so agents get context instantly.
Auto-tagging on close
Conversations are tagged automatically at resolution to keep reporting clean and effortless.
Knowledge gap detection
ServeGrace spots missing answers in your help center and suggests new articles to write.
Smart routing, SLAs, and a unified inbox
Skills-based assignment
Match each conversation to the right agent by skill, current workload, and CSAT history.
VIP fast-lane
High-value and at-risk customers jump to the front of the queue automatically.
Live handoff notes
Whisper context to the next agent on every transfer so customers never repeat themselves.
Macros & multi-step actions
Automate repetitive workflows — tag, reply, assign, and close in a single click.
SLA management
Track first-response and resolution targets with breach alerts before deadlines slip.
Omnichannel inbox
Email, live chat, SMS, and WhatsApp in one prioritized, collision-aware workspace.
Insight that helps you improve
Proactive CSAT risk
Predict conversations heading for a low score and coach agents before customers churn.
Sentiment escalation
Negative sentiment auto-escalates and reassigns so frustrated customers get help fast.
Bot deflection analytics
See exactly how many tickets Grace resolves without a human touching them.
Industry benchmarks
Compare your response time, CSAT, and deflection against anonymized peer data.
Explore ServeGrace by use case
See the platform in action for AI agents & automation, help desk & shared inbox, and live chat & conversational AI. Or view pricing to get started.
See ServeGrace work for your team
Start free in minutes — import your knowledge base and let Grace handle the repetitive tickets today.