Help Desk Software for Small Business, With a Shared Inbox Your Team Will Love
ServeGrace brings email, chat, SMS, and WhatsApp into one shared inbox — with ticketing, SLAs, and AI built in. Powerful enough for scaling teams, simple enough to launch today.
Help desk & shared inbox
A modern ticketing system without the enterprise bloat
Most help desk software for small business teams is either too basic or too bloated. ServeGrace gives you a real ticketing system and a collaborative shared inbox — collision detection, internal notes, macros, and SLAs — priced for teams that are still growing.
Everything your help desk needs
Unified shared inbox
Email, live chat, SMS, and WhatsApp in one prioritized, collision-aware workspace.
Ticketing & SLAs
Track every request with first-response and resolution targets and breach alerts.
VIP fast-lane
High-value and at-risk customers are surfaced to the top of the queue automatically.
Internal notes & whispers
Collaborate privately on a ticket and hand off with context — customers never see the seams.
Macros
Resolve common requests in one click with reusable multi-step action sequences.
AI agent included
Grace deflects routine tickets so your small team handles a big queue with ease.
Stand up your help desk today
Free for up to 3 seats, with a real shared inbox and AI from day one.